Your Success Network

At Relativity, great software and great support are a package deal. Consider us an extension of your own team – here to give you all the strategic and technical help you need to succeed.

Our Team Is Your Team

As a customer, you’ll get full access to our technical, product, and strategic experts. They’ll help you do less guesswork and more real work.

Faster Time to Value

From building a strategy to training your team, we’ll help you get the most out of your investment from the very beginning.

24/7/365 Support

We’re here for you day and night, and you’ll always get a real human with real solutions – never a bot.

Experience You Can Count On

Our success team has a whopping 50 decades of combined industry experience. It’s a winning combo of knowledge and compassion you won’t find anywhere else.

All the Experts in Your Corner

Since our team is an extension of your team, why not take a moment to get to know some of our success all-stars?

Relativity Customer Success and Service Delivery Manager photo

Customer Success Managers

These folks will serve as your primary contact*, tasked with delivering value. They’ll help you set goals and crush them.

Talk to Jessica about anything: your business priorities, your team’s ambitions, even your pets. She’s a great listener.

Account Managers

For all your licensing and contract needs, turn to your friendly account manager. They’re here to help.

Jason puts his heart into advocating for customers and building relationships that last. He’s a teammate you can count on.

Relativity Workflow Enablement Specialist photo

Technical Account Managers

Laser-focused on optimization and issue prevention, our technical account managers are ready to deeply understand your environment and help you maximize your ROI from our software.

Clare loves problem-solving with clients to get to the heart of their workflow needs.

Product Support Technicians

Our tech support team is available 24/7/365. Never worry about tech leading to a missed deadline again.

Bernadette’s smile is infectious. She’s just one of the many friendly faces you’ll meet on our support team. Ask her anything.

Relativity Technical Enablement Specialist photo

Cloud Services Specialists

Your tech specialist is your onboarding hero. They'll help with everything from data migration to deployment.

Carlo calls his team the Legal Tech SEALs – and he’s earned that title. He has 20+ years’ experience and bikes 2,022+ miles/year. Now that’s dedication.

Developer Consultants

We offer an open and flexible platform, and our developer consultants can help you stretch it to its limits. Tap into them for ideas and consultation.

Erik's our culinary explorer. When he’s not helping developers, he's cooking up dishes that reflect a taste of his globe-trotting adventures.

*Note: Only applicable to RelativityOne customers and Premier Tier partners

Understanding Relativity’s Success Tiers
We’re ready to meet you where you are, with >all the help you need.

Customize your access to high-touch technical support.

All Relativity customers receive hands-on support, 24/7/365, from our product experts. Those with greater in-house resources and demands can opt for our Premier Success tier to accelerate those troubleshooting conversations.
Set—and achieve—lofty business goals with Relativity.

We’re here to help you align your investments in our software with your broader business goals, whether it’s by improving your workflows, tackling new use cases with our platform, or understanding and influencing our roadmap.
Keep a pulse on the newest innovations in legal technology.

Speaking of our roadmap, our customers play a crucial role in helping us develop it. We’ll work closely with you to ensure our planning is aligned to your needs and help you quickly adopt and advocate for our newest features.

Relativity’s Success Tiers

We’ll help you find the right level of expert guidance and support to suit your unique business needs. Choose from one of our three success tiers, designed to deliver exactly what you need from us—no more, no less.

Standard Success Program

Included with: All Relativity Server and pay-as-you-go RelativityOne licenses

Receive access to on-demand digital content and help from our customer success teams, as needed.

Connection with the entire Relativity community via the Relativity Community site
Full access to Relativity Learning with curated learning paths that guide you through self-paced content
24/7/365 support whenever you run into trouble

Enhanced Success Program

Included with: all other RelativityOne subscriptions

Realize consistent value with dedicated customer success management and comprehensive customer and community enablement. Included with all RelativityOne subscriptions.

Features everything in the Standard Success Program plus:

Dedicated customer or technical success managers to help you set and track goals
Roadmap engagement to share your RelativityOne priorities

Premier Success Program

Best For: Large in-house legal teams, service providers, and law firms

Accelerate success with a specialized bundle of high-touch offerings, focused on accelerating ROI and reducing pain points.

Includes everything in the Standard and Enhanced Success Program plus:

Customized goal and ROI setting
Designated product experts to champion your long-term vision
Proactive technical guidance to ensure you achieve your goals

A Community Built for You

We have a whole team dedicated to empowering and educating the Relativity community. Start with these resources to get a feel for the experience.

User Groups

Meet and share knowledge with fellow users, right in your hometown. Find your user group.

Community Site

Ask questions and find resources on the Relativity Community, our thriving online space. You’ve got 20,000+ friends to lean on.

Webinars

Tune in to our free, expert-led webinars for the latest in e-discovery.

Knowledge at Your Fingertips

Want to do some self-guided learning? We have tons of free resources to help you deepen your expertise, connect with the community, and make the most out of your investment.